At Orgalife, we strive to ensure your complete satisfaction with our organic products. Please read our refund and cancellation policy carefully to understand your rights and our procedures.
1. Order Cancellation
You may cancel your order only before it has been shipped.
To cancel an order, please contact us immediately at careorgalife@gmail.com with your order details.
Once the order is shipped, cancellation is not possible.
2. Returns and Refunds
We accept returns and offer refunds or exchanges within 15 days of the delivery date.
To be eligible for a return, the product must be:
Unused, unopened, and in the same condition as you received it.
In the original packaging with all labels intact.
Products that are opened, used, or damaged by the customer are not eligible for return or refund.
3. Return Process
To initiate a return, please email us at careorgalife@gmail.com within 15 days of delivery with your order number and reason for return.
We will provide you with instructions on how to return the product.
The customer is responsible for the shipping costs of returning the product unless the return is due to our error (e.g., wrong or defective item).
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping charges (if any) are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days of delivery at careorgalife@gmail.com with photos of the product and packaging.
We will arrange for a replacement or full refund at no extra cost to you.
6. Exchanges
We currently do not offer direct exchanges. Please return the product for a refund and place a new order for the desired item.
7. Contact Us
For any questions or assistance regarding cancellations, returns, or refunds, please reach out to us at:
Email: careorgalife@gmail.com
Phone: 9090229033
Thank you for shopping with Orgalife! We are committed to providing you with the best organic products and service.
