Privacy Policy
At OrgaLife, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, use our services, or interact with us, in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules").
1. Information We Collect
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
- Account Information: Username, password, and order history.
- Usage Data: Pages visited, time spent on our website, browser type, device information, and IP address.
- Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
2. How We Use Your Information
We process your personal data only for the specific purposes for which it was collected and disclosed to you at the time of collection, including to:
- Process and fulfill your orders.
- Communicate with you about your orders, promotions, and updates.
- Improve our products, services, and website.
- Personalize your shopping experience.
- Ensure security and prevent fraud.
- Comply with legal requirements.
3. Consent
Where we rely on your consent to process personal data, that consent is free, specific, informed, unconditional, and unambiguous, given through a clear affirmative action, and limited to the personal data necessary for the stated purpose. You may give, refuse, or withdraw your consent at any time, and withdrawal is as easy as giving it. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal, and we may continue to process data where required to comply with law. To withdraw consent, contact us at care@orgalife.in.
4. Communication Consent (WhatsApp, RCS & SMS)
By providing your phone number while placing an order, signing up on our website, or submitting any form on our platform, you explicitly consent to receive order updates, delivery notifications, promotional offers, and service-related communications from OrgaLife via WhatsApp, RCS (Rich Communication Services), SMS, and other messaging channels.
You may withdraw this consent at any time by replying "STOP" to any message you receive or by contacting us at care@orgalife.in. Once you opt out, we will stop sending promotional messages, though you may still receive essential transactional updates related to active orders.
5. Sharing Your Information
- Service Providers: Trusted third parties (Data Processors) who help us operate our website, process payments, deliver products, or provide customer service (including messaging platforms such as WhatsApp Business API providers), acting only on our instructions and under contract.
- Legal Authorities: When required by law or to protect our rights and users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Cross-Border Transfers: Your data may be processed or stored outside India by service providers, in accordance with the DPDP Act, except where the Government of India restricts transfer to a specific country or territory.
- We do not sell your personal information to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal, accounting, or reporting obligations. Once the purpose is served and retention is no longer required by law, we erase or anonymize your personal data.
7. Data Security and Breach Notification
We use reasonable security safeguards, including technical and organisational measures, to protect your data from unauthorized access, loss, misuse, or alteration. In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Act and DPDP Rules.
8. Your Rights as a Data Principal
Subject to the DPDP Act, you have the right to:
- Obtain a summary of the personal data we hold about you and the processing activities undertaken.
- Request correction, completion, and updating of your personal data.
- Request erasure of your personal data that is no longer necessary for the purpose it was collected, unless retention is required by law.
- Seek redressal of grievances relating to the processing of your personal data.
- Nominate another individual to exercise your rights in the event of your death or incapacity.
- Manage cookie preferences through your browser settings, and opt out of marketing emails, WhatsApp, SMS, or RCS communications as described above.
You can exercise these rights by writing to us at care@orgalife.in.
9. How to Request Deletion of Your Data
You may request erasure of your personal data at any time by emailing us at care@orgalife.in with the subject line "Delete My Data". Please include your registered name, email address, and/or phone number so we can verify and locate your account. On receiving a valid request, we will delete or anonymize your personal data within the timelines prescribed under the DPDP Rules, except where we are required or permitted to retain it to comply with applicable law, complete a transaction already in progress, or exercise or defend a legal claim. Deleting your data may affect your ability to use certain services, such as tracking existing orders.
10. Grievance Redressal
If you have a complaint or grievance regarding the processing of your personal data, you may contact our Grievance Officer at:
Email: care@orgalife.in
Address: Orgalife Food & Beverages Private Limited, Agrsen Dham, Chhokara Nala, Labhandih, Raipur, Chhattisgarh - 492001
We will acknowledge and address your grievance within the timelines prescribed under the DPDP Rules. If you are not satisfied with our response, you may approach the Data Protection Board of India.
11. Children's Privacy
Under the DPDP Act, a "child" is any individual below the age of 18 years. We do not knowingly collect personal data of children without verifiable consent of their parent or lawful guardian, and we do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. If you are a parent or guardian and believe your child has provided us personal data without your consent, please contact us at care@orgalife.in so we can take appropriate action, including erasure.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, including the DPDP Act and DPDP Rules, or our practices. Any changes will be posted on this page with an updated effective date. This Privacy Policy was last updated on 26 September 2026.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: care@orgalife.in
Address: Orgalife Food & Beverages Private Limited, Raipur, Chhattisgarh
